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  1. Homepage
  2. Homepage
  3. Cancellation Instructions

As a general rule

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (e.g. by email (see contact form), by letter: onTrade GmbH, Ahornweg 8,29364 Langlingen) by means of a clear declaration (e.g. a letter sent by post, fax or email) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

End of instruction on revocation

-----------------------------------------------------------------------------------------------------------------------

Model declaration of withdrawal

(this is just a sample, you don't have to use it)


Revocation Recipient:
onTrade GmbH
Ahornweg 8
29364 Langlingen
GERMANY

Revocation by email
[info@usb-nachruesten.de; mail@ontrade.biz]

Content of revocation

I / we hereby revoke the contract I / we concluded
about the purchase of the following goods:
[exact description of the goods / services to be revoked]

received on: [delivery / service date]

consumer

[Salutation]
[First name Last Name]
[Street + number]
[ZIP + City]
[Country]
[E-mail]

Date of revocation: [date of revocation]

_________________________________
Signature of the consumer (s) (only if this is communicated on paper)

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Further information {{headline}} {{description}}
Oh no! Harry, get the glass ball!

Too bad, now we have to go back to the glass ball or read in the coffee grounds to understand our visitors ...

Why do we have to do that? Quite simply, you have forbidden us to watch Your steps on our site with Google Analytics. That sounds dramatically to You, we know. But look at it: we do not even know who YOU are, we just see that SOMEONE looks at our pages, how he/she does that, how long this SOMEONE lingers on the respective pages, etc. We do not know who You are, whether You are male or female, how old You are, how Your weight is - no idea. Nor do we pass this data on to Google, we don not have them not at all! Nevertheless, this data of SOMEONE will provide us with valuable information about our site, we want You to like everything here, that You feel good and - of course - buy our products ...

So we can see where there are problems. If many visitors leave our site during the purchase process while choosing the payment method, we know that something is wrong and can improve it. Sounds good, right? Thats good for You and good for us. So it´s a win-win situation. So let us accompany You on Your way through our store. Deal?

Thanks, Harry can pack the glass ball ...

Great, you got it! Now we can work better on our offer again!